Shipping & Returns

Delivery

Standard Delivery to the UK Mainland
Standard delivery items will be sent by the Royal Mail First Class "Recorded Signed for" delivery service. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession. This delivery option cost £1.99. Our aim is to deliver all orders within 5 working days of your payment being received. In the unlikely event that this is not possible, we would email you to advise you of the likely delay. Please be aware that with this delivery method, your items are not insured. If you require insurance, please use the Special Delivery service.

Special Delivery to the UK Mainland
We can also arrange to deliver your items to you using the Royal Mails Special Delivery service. This service is available for all UK orders at a charge of £5.99 no matter how many items are ordered or free delivery for orders over £150. Our aim is to deliver all orders within 5 working days of your payment being received. In the unlikely event that this is not possible, we would email you to advise you of the likely delay.

International delivery
For international shipments we can arrange to deliver your items to you using Airmail or International Signed For service.

• Airmail service charge £2.99 available for orders up to £150.
• International Signed For service charge £6.99 available for orders over £150.

On your own request we can also arrange "international signed for" that will cost you £6.99 no matter value of order.

Countries we deliver to :

Worldwide
To prevent fraudulent purchases , we do not take orders from one country and ship to another.

Returns Procedure
We offer a 10 day money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return within 10 days of receipt. Any items MUST be sent back complete with jewellery packaging and received by us within 10 working days of receipt. We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them complete with jewellery packaging. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) and ALL returns must be accompanied by a copy of the original packing slip.

In the case of faulty goods returned within 10 days, we will refund any postage costs upon request.
It goes without saying they we cannot accept returns for any intrusive jewellery (such as earrings, body jewellery etc) that has been worn for hygiene reasons, unless the item is faulty.

Any weights and measures are approximate. All of our jewellery comes in one of our jewel bags.
If you have any questions then please - contact us.