Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our website or use
the search function until you find what you want. Click on Add to Cart
and then enter the quantity that you require. A running total will appear
of what you have ordered. You can continue to add more items or remove
some at any time. After you have finished your selection, click on "Checkout" and
you will be asked for a few details that we need to be able to satisfy
the order. You can change the contents of your basket or cancel your order
at any time - as your request is not confirmed until you enter payment
details.
Payment & Currencies
We accept payment by most major credit or debit cards. These are processed
online using the Protx & PayPal secure payment service. Prices are shown
in Great British Pounds Sterling. Credit cards are pre-authorised immediately
using the Protx & PayPal secure system. As part of our commitment to the
security of our customers we may contact you to request further validation
of your details.
If you do not want to pay online, you may send us postal order. Please DO
NOT send credit card details by e-mail. Our online store includes a considerable
level of security that is not included in e-mail. If you have any queries
about making payments please contact
us.
Remittance Terms
Please note that all goods must be paid for in full before shipping.
Tax Charges
Where necessary purchase taxes are included in the price. Should you
require a tax receipt for your order please request this by e-mail and
quote your order number. The buyer is solely responsible for any import
duty, import taxes or other incidental charges that may apply to their
particular country or state. VAT exempt buyers can have their VAT refunded
by contacting us.
Security
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card details are processed using the
Protx & PayPal secure transaction system. Details are not stored on the Internet
or on any of our own computers.
This web site is fully integrated with Protx & PayPal, one of the leading secure
payment systems. Sensitive information is only requested on pages that
are located on the Protx & PayPal secure servers and this information cannot be
accessed or viewed by anyone else.
Using the Protx & PayPal system, your credit card information remains safely in
the hands of you and Protx & PayPal. No-one else has access to this.
Despite this attention to security we do understand that some people prefer
not to enter their details online. If you have such concerns please contact
us to arrange payment via postal orders.
Order Completion
Order acceptance and the completion of the contract between you and us
will take place on the dispatch to you of the Products ordered, unless
we have notified you that we do not accept your order, or you have cancelled
it in accordance with the instructions. Non-acceptance of an order may
be a result of one of the following:
* The product you ordered being unavailable from stock
* Our inability to obtain authorisation for your payment
* The identification of a pricing or product description error
* Your failure to meet the eligibility to order criteria set out in the
main Terms and Conditions
Your Privacy
Your privacy and trust is important to us and we will treat any details
you provide us with respectfully. We do not participate in unsolicited
mailing (and avoid working with those who do), and will never give your
contact information to other organisations unless legally required to do
so.
Customer Services
If you have any comments or questions about an order, or our jewellery
in general please contact one of our customer services representatives
at
info@silverisland2007.co.uk .
We will endeavour to respond to all customer services enquiries within
2 working days.
VAT Registered No: 920 5601 57
UK Company Number: 6325148
Head Office: Silverisland2007 Ltd.
Unit 102 / 103
North Mersey Business Centre
Woodward Road
Knowsley Industrial Park
Merseyside
L33 7UY
Phone: 0151 548 4597