Frequently Asked Questions
The Jewellery
Is all Jewellery genuine?
Yes. All of the Jewellery that we stock are supplied directly by the manufacturers. We do not stock imitation Jewellery or buy from dubious sources.
Are any of the Jewellery used / seconds / do they have their serial numbers removed?
No. All of our Jewellery is brand new and in top retail condition. They are exactly the same as if you purchased them from a high-street shop.
Why are the prices so low?
Not only do we have the benefit of reducing costs by selling online, but we buy in bulk from the manufacturers giving us preferential rates. We also buy large amounts of Jewellery from the manufacturers during promotional periods enabling us to pass the savings on to our customers.
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Ordering
Is ordering online safe?
Yes. We partner with PayPal, one of the world's leading providers of online payments, to ensure that you can shop with confidence.
What protection do I have?
We provide our own 10 day no quibble guarantee. This means that if you decide not to keep the Jewellery, for any reason, you can return it to us within 10 days for a refund. See our Terms & Conditions page for more information.
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About Shipping / Delivery
When will my order arrive?
As a rule, you can expect delivery of your order within 4 - 5 days. If you must have your Jewellery next day we advise that you contact us before placing the order.
Will I need to sign for it?
Yes. In order to provide insurance during transit we ship all items via Royal Mail special delivery. This requires a signature on delivery.
What if I am not in when my order arrives?
If you are not in when your order arrives the postman will leave a note for you and take the package to your local sorting office. The note will contain instructions on how to either collect the parcel or to arrange a more convenient delivery time.
Can you ship internationally?
Yes. We are shipping Worldwide.
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After Sales
What can I do if my Jewellery doesn't fit correctly?
The quickest way to get your Jewellery adjusted is at your local jewellers. Most jewellers will provide this service for just a few pounds.
What do I do if I don't like the Jewellery when it arrives?
Simply contact us to arrange return and we will be happy to provide either a replacement or refund.
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